This report alerts responders to the importance of language in building trust and effective communication with people facing Ebola and other epidemics.
Ce rapport attire l’attention des intervenants sur le fait que la langue est importante pour établir la confiance avec les personnes touchées par le virus Ebola et d’autres épidémies et pour une communication efficace avec ces dernières.
PLoSONE 14(9):e0223104.https://doi.org/10.1371/journal.pone.0223104.
The survey centering on reasons behind community resistance was conducted in Butembo in November during a time of Ebola transmission. A researcher from Catholic University of Graben in Butembo and collaborators at the University o...f Alberta in Edmonton published their findings on Sep 26 in PLOS One.
To spark focus group discussions, the researchers used an 18-item questionnaire based on similar ones used during West Africa's outbreak in Guinea, where community resistance and episodes of violence also complicated the outbreak response.
Participants were a convenience sample of 670 adults from the region who were recruited by medical students at Catholic University of Graben. Those surveyed included clinicians, community members, and displaced persons.
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La communication efficace sur les risques liés au virus Ebola nécessite à la fois du respect et
de la transparence et demeure plus vitale que jamais.
Effective Ebola risk communication requires respect and transparency and remains as vital
as ever. An assessment of changing communication needs and preferences in Beni, North Kivu.
In the second year of the current Ebola outbreak response in the Democratic Republic of Congo (DRC), people at ris...k still don’t have clear answers to their questions about the disease in a language they understand. Many local health communicators are themselves confused about the disease prevention and treatment measures they promote. The language, content, and form of communication about Ebola affect how far people understand, trust and act upon it.
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La communication sur les risques est un aspect à part entière des interventions d’urgence. Il s’agit de l’échange en temps réel d’informations, de conseils et d’avis entre les experts, les responsables communautaires, les décideurs politiques et les populations en situation de risque.... Lors d’une épidémie, d’une pandémie, d’une crise humanitaire ou d’une catastrophe naturelle, une communication sur les risques efficace permet aux populations les plus exposées de comprendre les comportements à adopter pour se protéger. Ainsi, les autorités et les experts peuvent être à l’écoute des inquiétudes et des besoins, chercher à y répondre et faire en sorte que leurs conseils soient pertinents, fiables et recevables
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Risk Communication and Community Engagement (RCCE) is an essential part of any disease outbreak response. Risk communication in the context of an Ebola outbreak refers to real time exchange of information, opinion and advice between frontline responders and people who are faced with the threat of Eb...ola to their survival, health, economic or social wellbeing. Community engagement refers to mutual partnership between Ebola response teams and individuals or communities in affected areas, whereby community stakeholders have ownership in controlling the spread of the outbreak.
It is intended to be used to guide RCCE work which is central to stopping the outbreak and preventing its further amplification. Unlike other areas of response, RCCE draws heavily on volunteers, frontline personnel and on people without prior training in this area. As such, the document provides basic background information, scopes the socio-economic and cultural aspects (that are known at the time of publication), and provides the latest evidence-based advice and approaches
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Ce document a été élaboré par le Programme des urgences sanitaires de l'Organisation mondiale de la santé comme ressource pour la réponse à la flambée du virus d'Ebola (Ebola) en République démocratique du Congo en mai 2018.
Ce document est destiné à guider le travail de communication d...es risques et d'engagement communautaire (CREC) qui est essentiel pour stopper la flambée et prévenir son amplification. Contrairement à d'autres domaines d'intervention, la CREC fait largement appel aux bénévoles, au personnel de première ligne et aux personnes qui n'ont pas reçu de formation préalable dans ce domaine. En tant que tel, le document fournit des informations de base, couvre les aspects socio-économiques et culturels (qui sont connus au moment de la publication), et fournit les derniers conseils et approches fondés sur des données probantes basés sur les Directives de l'OMS : Communiquer les risques dans les situations d'urgence en santé publique, 2018.
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Plusieurs membres du réseau CDAC (Communicating with Disaster Affected Communities, Communication avec les communautés sinistrées) ont reconnu le besoin de gérer les rumeurs durant leurs missions afin de prévenir la perte de vies et d’alléger les souffrances. En particulier, Internews avec l...eur modèle pionnier inter-agence, l'Organisation Mondiale de la Santé et le Bureau des Nations Unies pour la Coordination des Affaires Humanitaires ont fait des efforts considérables pour innover dans ce domaine et engager d'autres acteurs humanitaires à faire face à ce problème.
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Overview: Risk communication and community engagement are essential for any disease outbreak response. This is particularly critical during outbreaks of Ebola which may create fear in the public and frontline responders alike due to severe presentation of symptoms, misunderstanding of the causes of ...illness and high fatality rates. This document outlines some of the key considerations for risk communication and community engagement response to Ebola outbreak in Democratic Republic of the Congo.
Ebola outbreaks have been associated with misinformation and false rumours. In the context of RCCE, rumours refer to unsubstantiated information, claims or beliefs about what is causing the disease or how it can be treated/cured. If not proactively addressed in culturally appropriate ways, misinformation and rumours can lead to the further rapid spread of the disease and unnecessary deaths, severe disease, suffering, and societal and economic loss.
The publication includes a 'Rumour Tracking Tool' (Annex II).
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Several members of the Communicating with Disaster Affected Communities (CDAC) Network have recognised the need to work with rumours in their missions to prevent the loss of lives and alleviate suffering. Notably, Internews with their pioneering inter-agency model, the World Health Organisation and ...United Nations Office for the Coordination of Humanitarian Affairs have made considerable efforts to innovate in this area and engage other humanitarian actors on the issue.
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Each unit builds on the one prior, and they all combine to provide key information for developing an SBCC strategy. It is not essential, however, to work through the I-Kit from start to finish. Users can choose to focus on specific aspects for which they need support in their emergency communication... response. The nine units and corresponding worksheets are outlined in the I-Kit Site Navigator.
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The CDAC Network commissioned a practice guide to draw both on their experiences and many others’ in order to document approaches, practices and tools to working with rumors. It is aimed primarily at humanitarian programme managers and field staff to provide them with practical tips on how to work... with rumors in their response programs in a way that is achievable amid competing demands.
Part One focuses on some of the theory behind rumors: the definition, nature and importance of rumors, and why we need to work with them.
Part Two explains the key steps and considerations to identifying and addressing rumous: listening, verifying and engaging.
Part Three examines different roles and responsibilities in working with rumous, and how anticipation, coordination and partnerships can enhance what you do.
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A practioner's guide, based on lessons from Ebola.
This guide is a compilation of best practices and key lessons learned through Oxfam’s experience of community engagement during the 2014–15 Ebola response in Sierra Leone and Liberia. It aims to inform public health practitioners and programme ...teams about the design and implementation of community-centred approaches
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There is strong evidence of the impact CHWs can have on health outcomes for their communities. Justification for investment in in CHWs has been well established, but there remain questions about how to find the resources to do this sustainably. Real and practical challenges to building and supportin...g a strong community health workforce persist- challenges that existed before Ebola, but in many cases have become even worse
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Un kit de communication et sensibilisation
A la demande du gouvernement togolais, nous avons produit un Kit de communication sur les maladies infectieuses et Ebola, appuyé sur les résultats d'une enquête anthropologique qui a identifié les représentations de la population sur la maladie et s...a perception des messages de communication.
Les outils du kit sont présentés et téléchargeables ci-dessous, mais nous vous fournirons sur demande des fichiers haute définition pour impression et pour diffusion des vidéos
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