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World Health Organization WHO (2019) C_WHO
This compendium collates current tools and resources on quality improvement developed by the WHO Service Delivery and Safety Department and provides examples of how the tools and resources have been applied in country settings. The target audience for this document are ministries of health, facility... more
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Ensuring quality health care by reducing HIV-related stigma and discrimination

World Health Organization WHO (2024) C_WHO
Providing quality, stigma-free services is essential to equitable health care for all and achieving global HIV goals and broader Sustainable Development Goals related to health. Every person has the right to the highest attainable standard of physical and mental health. Countries have a legal obliga... more
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Quality Assessment Guidebook: A guide to assessing health services for adolescent clients.

World Health Organization (WHO) (2009) C_WHO
Over the past few decades and throughout the world, the landscape of adolescent health has been altered dramatically. Currently, the total population of adolescents between the ages of 10 and 19 years is 1.2 billion – the largest generation of young people in history. The vast majority of adolesce... more
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Quality of Care and Client Satisfaction with Maternal Health Services in Nepal

Acharya, S., S. Sharma, B. Dulal, K. Aryal DHS; USAID (2018) CC
This report presents further analysis of the 2015 Nepal Health Facility Survey. Data analysis is based on the Donabedian framework for assessing quality of care in health services, which divides the indicators into three groups: structure, process, and outcome. The World Health Organization Service ... more
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Quality health services: a planning guide

World Health Organization WHO (2020) C_WHO
The WHO Quality Health Services: a planning guide focuses on actions required at the national, district and facility levels to enhance quality of health services, providing guidance on implementing key activities at each of these three levels. It highlights the need for a health systems approach to ... more
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Standards for improving the quality of care for children and young adolescents in health facilities

World Health Organization WHO (2018) C_WHO
These standards for the quality of paediatric care in health facilities form part of normative guidance for improving the quality of maternal, newborn, child and adolescent health care. In view of the importance of the continuum of both the life-course and service delivery (1), these standards bu... more
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Quality health services and palliative care: practical approaches and resources to support policy, strategy and practice

World Health Organisation (WHO) (2021) C_WHO
As countries commit to achieving universal health coverage, it is imperative to ensure that the design and delivery of palliative care services place attention on quality of care, with action needed across all domains of quality health services: effectiveness, safety, people-centredness, timeliness,... more
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Kenya Quality Model for Health

Ministry of Health, Kenya (2015) C2
Quality Standards for community health services Level 1
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WHO Quality Toolkit: Navigating tools to improve the quality of health services
recommended

World Health Organization WHO (2022) C_WHO
The WHO Quality Toolkit: Navigating tools to improve the quality of health services helps easy identification and access to a wide range of WHO published materials to improve the quality of health services. These tools support the actions described in the Quality health services: a planning guide, w... more
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Quality of Care in Family Planning Services at Health Facilities in Senegal

Assaf, Shireen, Wenjuan Wang, and Lindsay Mallick ICF International (2015) C2
DHS Analytical Studies No. 55.
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Quality, Equity, Dignity. The network to improve quality of care for maternal, newborn and child health

World Health Organization WHO; UNICEF; et al. (2018) C_WHO
Strategic Objectives
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Quality Criteria for Health National Adaptation Plans

World Health Organization WHO (2021) C_WHO
The Quality Criteria for Health National Adaptation Plans (HNAPs) presents examples of good practice in HNAP development to assist countries in developing a comprehensive, feasible and implementable plan. The criteria are also intended to guide countries in setting the foundation for a long-term ite... more
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WHO Quality assurance policy for the procurement of essential medicines and other health products

World Health Organization WHO (2021) C_WHO
The procurement of essential medicines and other health products is a critical function in support of the effective discharge of WHO’s mandate, and WHO values the importance of the quality of essential medicines and health products that are supplied to countries. The first World Health Assembly in... more
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Quality of care in contraceptive information and services, based on human rights standards: A checklist for health care providers

Rajat Khosla, Moazzam Ali and Jane Cottingham World Health Organisation (WHO) (2017) C_WHO
This checklist covers five areas of competence needed by health care providers to provide quality of care in contraceptive information and services including: respecting users’ privacy and guaranteeing contfidentiality, choice, accessible and acceptable services, involvement of users in improving ... more
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Quality of Care in Family Planning Services at Health Facilities in Senegal - Analysis Brief from The DHS Program

The DHS Program (2015) C2
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Assessment of the National Quality Management Systems Used to Monitor and Improve Quality in Health Service Provision in Hospitals and Health Centres in Namibia

Ministry of Health and Social Services (MOHSS) (2014) C1
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Delivering quality health services: A global imperative for universal health coverage

Kieny, Marie-Paule; Evans, Timothy Grant; Scarpetta, Stefano; Kelley, Edward T.; Klazinga, Niek; Forde, Ian; Veillard, Jeremy Henri Maurice; Leatherman, Sheila; Syed, Shamsuzzoha; Kim, Sun Mean; Nejad, Sepideh Bagheri; Donaldson, Liam World Health Organization (WHO), Organisation for Economic Co-operation and Development (OECD), and The World Bank (2018) C_WHO
Poor quality health services are holding back progress on improving health in countries at all income levels.
Today, inaccurate diagnosis, medication errors, inappropriate or unnecessary treatment, inadequate or unsafe clinical facilities or practices, or providers who lack adequate training an... more
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Quality of Care Certification - Manual for the Kenyan Health Sector

Kenya Ministry of Health (2020) C1
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Strengthening Quality Midwifery Education for Universal Health Coverage 2030

World Health Organization WHO (2019) C_WHO
Framework for Action
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Kenya Quality Model for Health: A Training Course for the Health Sector

Ministry of Health, Kenya USAID (2014) C1
Empowering Health Workers to Improve Service Delivery. This training program is designed to build the capacity of program managers and health providers in quality management, and improve the provision of high-quality health services. Please download the chapters directly from the website: https://w... more