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South African National TB Guidelines - Children

Medicines Information Centre; SPES Bona; National HIV & TB Health Care Worker Hotline (2019) C2

Accessed: 08.10.2019 Based on the National Guidelines for the Management of Tuberculosis in Children 2013, Department of Health, South Africa.

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How Twitter therapists are helping bring mental health care to Nigeria

Oluwatosin Adeshokan (2019) C2

DM for Care In northeastern Nigeria—“Boko Haram’s den”—at least 3 in 10 people suffer from untreated mental illness. Despite high suicide rates and risks of radicalization, care is reserved for treating substance use or disorders like schizophrenia. Nonprofits like NEEM Foundation a... more

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Why HIV testing is important for YOU! Arabic.

Public Health, King County (2006) C1

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Ihr Telefon Joker - Übersetzungshotline für Ehrenamtliche

FaZIT (Fachberatungsdienst Zuwanderung, Integration und Toleranz im Land Brandenburg) (2018)

Dolmetscher-Hotline für Arabisch und Persisch für Ehrenamtliche. Die qualifizierten Sprachmittler stehen Ihnen montags bis freitags von 14 bis 17 Uhr zur Verfügung –unter den Nummern 0 18 06-56 53 70-1 für Arabisch und 0 18 06-56 53 70-2 für Persisch (für 0,20 € aus dem de... more

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Indonesia: Corona Virus Information for the population

Kementerian Kesehatan Republic Indonesia (2020) C2

Infographics Hotline Corona VIrus

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African Union Member States COVID-19 Emergency Numbers (Hotlines)

African Union; Africa CDC Centres for Disease Control and Prevention (2020) C2

Accessed: 31.03.2020 French: ÉTATS MEMBRES DE L’UNION AFRICAINE NUMÉROS D’URGENCE DE LA COVID-19 (HOTLINES) - Centres africains de prévention et de contrôle des maladies Arabic: أرقام الطوارئ المخصصة للكوفيد-١٩ في الدول... more

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COVID-19 and Women’s Human Rights: Guidance -What is the Impact of COIVD-19 on Gender-based Violence?

Reliefweb; OCHA Services; United Nations of Human Rights (Office of the High Commissioner); COVID-19 Response (2020) CC

Putting Human Rights at the Heart of the Response Topic in Focus: COVID-19 and Women’s Human Rights 15 April 2020 Stay-at-home restrictions and other measures restricting the movement of people contribute to an increase in genderbased violence, a finding confirmed by media reports, official ... more

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Not just hotlines and mobile phones: GBV Service provision during COVID-19

Erskine D. UNICEF (2020) CC

This note provides a few ideas to a challenging problem of reaching survivors who cannot easily access phone-based GBV support. It is very much a living document given the evolving nature of the pandemic and may be adapted as more evidence, insights and lessons become available. It is intended to sp... more

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Getting started with: Hotline in a Box

Hotline in a Box (2020) C2

Accessed on 21.05.2020 Considering a hotline? This set of tools will help you assess, set up and manage different types of channels to communicate with communities during humanitarian crises.

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Compednium of the Social Doctrine of the Church

Pointifical Council for Justice and Peace (2004) C2

TO HIS HOLINESS POPE JOHN PAUL II

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UNICEF DRC COVID-19 Situation Report #16 - 23 September 21 October 2020

UN Children's Fund UNICEF (2020) C_UNICEF

More than 8 million children have access to distance learning thanks to partnerships with 322 radio stations and 23 TV channels 1.2 million community masks distributed 25 million people reached with key messages on how to prevent COVID-19 through mass media channels (300 radio stations and... more

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Создание горячих линий по COVID-19 и управление ими

World Health Organization WHO, Regional Office of Europe (2020) C_WHO

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Setup and management of COVID-19 hotlines

World Health Organization WHO, Regional Office of Europe (2020) C_WHO

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The Ignored Pandemic: The Dual Crisis of Gender-Based Violence and COVID-19

Oxfam (2021) CC

24 Nov. 2021 Action against gender-based violence being pushed to the outlying margins of the global COVID-19 response A new Oxfam report shows an undeniable increase in gender-based violence (GBV) during the COVID-19 pandemic around the world to which too many governments and donors are not doi... more

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Online Training of Trainers in Psychological First Aid

The International Federation of Red Cross and Red Crescent Societies IFRC (2022) C1

The COVID-19 pandemic has impacted the world and consequently increased MHPSS needs across various contexts. While National Societies respond to the rising mental health and psychosocial support needs, they are also adapting to and implementing remote support, such as telephone hotlines or other onl... more

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Coronavirus Disease 2019 (COVID-19) Quick Reference for Clinical Health Care Workers

NICD, National Health Laboratory Services National Department of Health South-Africa (2021) CC

Quick reference guide

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Erste psychologische Hotline für Ukraine-Flüchtlinge

Zentrum für psychische Gesundheit, Ingolstadt (2022) CC

Mit einer Info-Hotline auf Russisch will das Klinikum Ingolstadt die neu Angekommenen bei der Orientierung unterstützen und sie über Hilfsmöglich Центр психічного здоров’я надає можливість людям, що змушені були покинути Украї... more

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Useful information for people affected by the crisis in Ukraine / Корисна інформація для людей, які постраждали від кризи в Україні

International Committee of the Red Cross (ICRC) and Ukrainian Red Cross Society (2022) CC

We know that your current situation is incredibly dangerous and distressing for you and your loved ones. You are not alone. The International Committee of the Red Cross (ICRC) and the Ukrainian Red Cross Society are doing their best to help you. You can contact the Ukrainian Red Cross Society from ... more

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Bundeskontaktstelle für Geflüchtete aus der Ukraine mit Behinderungen und/oder Pflegebedarf

Deutsches Rotes Kreuz e.V. (2021) CC

Прийом біженців: упорядкування та забезпечення прозорості Kostenlose Hotline der Bundeskontaktstelle für Geflüchtete aus der Ukraine mit Behinderungen und/oder Pflegebedarf +49 30 85 404 789 Warum braucht es eine zentrale Koordinierungsstelle? ... more

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How to support survivors of gender-based violence when a GBV actor is not available in your area

Inter-Agency Standing Committee (2023) CC

KEY MESSAGES Always talk to a GBV specialist first to understand what GBV services are available in your area. Some services may take the form of hotlines, a mobile app or other remote support. Be aware of any other available services in your area. Identify services provided by humanitarian pa...rtners such as health, psychosocial support, shelter and non-food items. Consider services provided by communities such as mosques/ churches, women’s groups and Disability Service Organizations. Remember your role. Provide a listening ear, free of judgment. Provide accurate, up-to-date information on available services. Let the survivor make their own choices. Know what you can and cannot manage. Even without a GBV actor in your area, there may be other partners, such as a child protection or mental health specialist, who can support survivors that require additional attention and support. Ask the survivor for permission before connecting them to anyone else. Do not force the survivor if s/he says no. Do not proactively identify or seek out GBV survivors. Be available in case someone asks for support. Remember your mandate. All humanitarian practitioners are mandated to provide non-judgmental and non-discriminatory support to people in need regardless of: gender, sexual orientation, gender identity, marital status, disability status, age, ethnicity/tribe/race/religion, who perpetrated/committed violence, and the situation in which violence was committed. Use a survivor-centered approach by practicing: Respect: all actions you take are guided by respect for the survivor’s choices, wishes, rights and dignity. Safety: the safety of the survivor is the number one priority. Confidentiality: people have the right to choose to whom they will or will not tell their story. Maintaining confidentiality means not sharing any information to anyone. Non-discrimination: providing equal and fair treatment to anyone in need of support. If health services exist, always provide information on what is available. Share what you know, and most importantly explain what you do not. Let the survivor decide if s/he wants to access them. Receiving quality medical care within 72 hours can prevent transmission of sexually transmitted infections (STIs), and within 120 hours can prevent unwanted pregnancy. Provide the opportunity for people with disabilities to communicate to you without the presence of their caregiver, if wished and does not endanger or create tension in that relationship. If a man or boy is raped it does not mean he is gay or bisexual. Gender-based violence is based on power, not someone’s sexuality. Sexual and gender minorities are often at increased risk of harm and violence due to their sexual orientation and/or gender identity. Actively listen and seek to support all survivors. Anyone can commit an act of gender-based violence including a spouse, intimate partner, family member, caregiver, in-law, stranger, parent or someone who is exchanging money or goods for a sexual act. Anyone can be a survivor of gender-based violence – this includes, but isn’t limited to, people who are married, elderly individuals or people who engage in sex work. Protect the identity and safety of a survivor. Do not write down, take pictures or verbally share any personal/identifying information about a survivor or their experience, including with your supervisor. Put phones and computers away to avoid concern that a survivor’s voice is being recorded. Personal/identifying information includes the survivor’s name, perpetrator(s) name, date of birth, registration number, home address, work address, location where their children go to school, the exact time and place the incident took place etc. Share general, non-identifying information To your team or sector partners in an effort to make your program safer. To your support network when seeking self-care and encouragement. more