In many contexts, the safe delivery of health care services is challenged by the lack of respect for health care personnel who face insults, threats and violence. Consequences include the disruption of health services, high staff turnover in health facilities, high levels of stress impacting the qua...lity of the services and health care personnel being forced to flee. This manual intends to complement the existing training materials and is aimed at supporting staff in health care facilities to cope with stress and violent experiences, including how they can protect themselves by de-escalating potentially violent situations.
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This report describes the work done by WHO from January 2015 up to the end of December 2016 to address the long-term issues of survivor care, health-systems strengthening and research.
Examples from four Philippine Hospitals
Results from the 2008 Ghana Demographic and Health Survey
Summary of research into the consequences of the Ebola outbreak for children and communities in Liberia and Sierra Leone
Data from the 2011 Ethiopia Demographic and Health Survey