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A public health emergency operation center (PHEOC) serves as a hub for better coordinating the preparation, response, and recovery for public health emergencies. A functional PHEOC is critical for the implementation of the International Health Regulations (IHR 2005). The Framework for a Public Healt
...
h Emergency Operations Centre provides high-level guidance for establishing or strengthening a PHEOC. To establish and/or strengthen a PHEOC, it is vital for Member States to align with standardized policies, guidelines, and tools.
more
Best practices for communicating with the public during an outbreak
Structural, Non-structural and Functional Indicators
This SOP guides AFRO management, incident responders, and the Support for Health Operations Centre (SHOC) on managing public health events, detailing processes from event detection and risk assessment to resource mobilization and communication between country offices, the Regional Office, and WHO He
...
adquarters
more
Cette procédure opérationnelle standard guide la direction de l'AFRO, les intervenants en cas d'incident et le Centre d'appui aux opérations sanitaires (SHOC) dans la gestion des événements de santé publique, en détaillant les processus allant de la détection des événements et l'évaluatio
...
n des risques à la mobilisation des ressources et la communication entre les bureaux nationaux, le bureau régional et le siège de l'OMS.
more
Essential for Excellence. Research, Monitoring and Evaluation Strategic Communication for Behaviour and Social Change
UNICEF
(2008)
with special reference to prevention and control of avian influenza
Bringing the Community Together to Plan for Disease Outbreaks and Other Emergencies. A Step-by-Step Guide for Community Leaders
AI.COMM
(2010)
Each year, dozens of communities around the world face natural disasters, disease outbreaks, and other emergencies. Scientists think that a worldwide influenza outbreak will happen sometime in the next decade. The purpose of this guide is to help local leaders and community organizers bring together
...
the community to help plan for disease outbreaks and other emergencies. This guide uses the lessons from communities that have already dealt with disease outbreaks and also uses other often-used tools to create discussion among community members and effectively garner their insight
more
Strengthening health-system emergency preparedness.
This paper has been commissioned by RedR to identify gaps in skills, technology, and knowledge in urban humanitarian response in order to inform RedR’s project Ready to Respond which is looking to address these gaps in two specific areas:
Water supply, sanitation, and hygiene; Shelter res
...
ponse to earthquakes
more
Toolkit for assessing health-system capacity for crisis management. Assessment Forms
WHO Regional Office for Europe
European Commission, Directorate-General for Health and Consumers (DG SANCO)
(2012)
Strengthening health-system emergency preparedness.
The document “Hospital Preparedness for Epidemics” published by the World Health Organization (WHO) provides guidance on how hospitals and healthcare facilities can prepare for and respond effectively to infectious disease outbreaks. It outlines key components of epidemic preparedness, including
...
planning and management structures, infection prevention and control, communication systems, human resource management, logistics, laboratory capacity, and the continuity of essential health services. The guide emphasizes the importance of coordination within hospitals and with public health authorities, as well as training staff and ensuring adequate supplies and infrastructure. Overall, the document serves as a practical framework to help hospitals strengthen their readiness, maintain critical healthcare services, and respond efficiently during epidemics or other health emergencies.
more
Recovery partnership preparation package: Building capacity to reactivate safe essential health services and sustain health service resilience.
In the aftermath of an emergency, the recovery partnership preparation package supports the establishment and implementation of institutional health partne
...
rships, or ‘twinning partnerships’. These partnerships focus on shared learning and improvement in the services that are being delivered. The Twinning Partnerships for Improvement (TPI) approach supports capacity-building, the re-establishment of safe essential health services and encourages joint long term efforts on service delivery strengthening
more
This I-Kit provides essential information and tools for responding to an outbreak using an SBCC approach. It presents a series of nine units, each accompanied by exercise worksheets to help link the SBCC theory to practice.
The worksheets in each section are typically followed by a completed exam
...
ple. The completed examples will likely include information about an emergency that, during an actual event, might not be immediately available. This was done to illustrate the full range of information to inform a strategic communication response.
more
SPEED Operations Manual for Managers
Health Emergency Management Staff, DOH and WHO Philippines
World Health Organization, Western Pacific Office
(2011)
Éducation et sensibilisation a la réducton des risques liés aux catastrophes: messages clés
recommended
Au cours des dix années à venir, la Fédération internationale œu
vrera, collectivement, à la réalisation des objectifs stratégiques
suivants:
1. Sauver des vies, protéger les moyens d’existence et renforcer
le relèvement après les catastrophes et les crises
2. Promouvoir des modes
...
de vie sains et sûrs
3. Promouvoir l’intégration sociale et une culture de non-violenceet de paix.
more
A toolkit for behavioural and social communication in outbreak response
Este SOP orienta a gestão da AFRO, os responsáveis pela resposta a incidentes e o Centro de Apoio às Operações de Saúde (SHOC) na gestão de eventos de saúde pública, detalhando os processos desde a deteção de eventos e avaliação de riscos até à mobilização de recursos e comunicaçã
...
o entre os escritórios nacionais, o Escritório Regional e a sede da OMS.
more