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Quality Assessment Guidebook: A guide to assessing health services for adolescent clients.

World Health Organization (WHO) (2009) C_WHO
Over the past few decades and throughout the world, the landscape of adolescent health has been altered dramatically. Currently, the total population of adolescents between the ages of 10 and 19 years is 1.2 billion – the largest generation of young people in history. The vast majority of adolesce... more
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A global overview of national regulations and standards for drinking-water quality

World Health Organization (WHO) (2018) C_WHO
When setting national drinking-water quality regulations and standards, many countries consider the WHO Guidelines for drinking-water quality (GDWQ). To better understand the extent to which the GDWQ are used and reflected in these standards, this global review summarizes information from 104... more
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Integrating Mental Health into HIV Services: Standard Operating Procedures & Training Manual

AIDS Support and Technical Assistance Resources Project, USAID (2014)
Integration of mental health (MH) and HIV programs has the potential to significantly improve health outcomes for people living with HIV (PLHIV). This training package, which is comprised of a training-of-trainers manual, an accompanying presentation, and a standard operating procedure, was develope... more
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Implementing improvement plans for service change WHO QualityRights training to act, unite and empower for mental health (P I L O T V E R S I O N)
recommended

World Health Organization WHO (2017) C_WHO
This module has been developed to provide training and guidance to improve the quality of care and human rights conditions in inpatient, outpatient and community based mental health and related services, following the conduct of a comprehensive assessment using the WHO QualityRights assessment toolk... more
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Uganda: The National Policy Guidelines and Service Standards for Reproductive Health Services

Reproductive Health Division Community Health Department Ministry of Health Uganda (2002)
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Improving the quality of health services: tools and resources

World Health Organization WHO (2019) C_WHO
This compendium collates current tools and resources on quality improvement developed by the WHO Service Delivery and Safety Department and provides examples of how the tools and resources have been applied in country settings. The target audience for this document are ministries of health, facility... more
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Standards for Prosthetics and Orthotics Service Provision. 2015-2017 work plan

Department of Essential Medicines and Health Products (EMP) and NVI World Health Organisation (WHO); USAID; ISPO (2015) C_WHO
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The Essential Health service Package for Botswana

Ministry of Health, Gabarone, Botswana; PEPFAR; CDC (2010) C2
The EHSP in Botswana seeks to attain universal coverage of high-quality package of essential health services. The EHSP is an integrated collection of cost-effective interventions, promotive, preventive, curative, and rehabilitative, that address the main diseases, injuries and risk factors that affe... more
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Kenya Quality Model for Health: A Training Course for the Health Sector

Ministry of Health, Kenya USAID (2014) C1
Empowering Health Workers to Improve Service Delivery. This training program is designed to build the capacity of program managers and health providers in quality management, and improve the provision of high-quality health services. Please download the chapters directly from the website: https://w... more
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National Guidelines for Quality Improvement of HIV and AIDS Services

Ministry of Health and Social Welfare, National AIDS Control Programme, Tanzania (2010) C1
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South African Pharmacy Council Website

South African Pharmacy Council (2010) CC
The South African Pharmacy Council’s vision is to strive for quality pharmaceutical services for all the people of South Africa, and the Good Pharmacy Practice (GPP) manual affords us the opportunity to improve the quality of our work. The additional standards in this edition aim at doing just tha... more
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Delivering quality health services: A global imperative for universal health coverage

Kieny, Marie-Paule; Evans, Timothy Grant; Scarpetta, Stefano; Kelley, Edward T.; Klazinga, Niek; Forde, Ian; Veillard, Jeremy Henri Maurice; Leatherman, Sheila; Syed, Shamsuzzoha; Kim, Sun Mean; Nejad, Sepideh Bagheri; Donaldson, Liam World Health Organization (WHO), Organisation for Economic Co-operation and Development (OECD), and The World Bank (2018) C_WHO
Poor quality health services are holding back progress on improving health in countries at all income levels.
Today, inaccurate diagnosis, medication errors, inappropriate or unnecessary treatment, inadequate or unsafe clinical facilities or practices, or providers who lack adequate training an... more
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Improving The Quality And Efficiency Of Health Services In Kenya: A Practical Handbook for HIV Managers and Service Providers on Differentiated Care

Ministry of Health [Kenya], National AIDS and STI Control Programme (NASCOP) (2016) C1
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Uganda: Quality Improvement Manual for TB Care Services

Ministry of Health, Republic of Uganda (2017) C2
National Tuberculosis and Leprosy Control Program
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Quality health services: a planning guide

World Health Organization WHO (2020) C_WHO
The WHO Quality Health Services: a planning guide focuses on actions required at the national, district and facility levels to enhance quality of health services, providing guidance on implementing key activities at each of these three levels. It highlights the need for a health systems approach to ... more
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Understanding barriers to quality of care: an approach for conducting a situational analysis of water, sanitation and hygiene (‎WASH)‎ and quality in health care facilities

World Health Organization WHO (2021) C_WHO
The availability of water, sanitation and hygiene (WASH) services in health care facilities, especially in maternity and primary-care settings where they are often absent, supports core aspects of quality, equity and dignity for all people. This document describes an approach for conducting a nation... more
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Setting Standards for Burn Care Services in Low and Middle Income Countries

Potokra, T.; et al. interburns (2013) CC
Burns are a global public health problem, accounting for close to 200,000 deaths annually. The majority of these occur in low- and middle-income countries, where a number of constraints complicate the public health task of addressing burns. While the primary prevention of burns in low- and middle-in... more
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Standard Operating Procedures - Adherence Guidelines for HIV, TB and NCDs: Training Course for Health Care Workers Participant Guide
recommended

National Department of Health, South Africa (2020) C1
STANDARD OPERATING PROCEDURES PARTICIPANT GUIDE This Participant Guide has been designed to assist health facilities and community based non-clinicians to develop skills to provide linkage to care, adherence and retention in care services for chronic conditions
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AHRO Reviews of Nursing
recommended

Science Open (2022) CC
AHRO Reviews of Nursing is an international open-access journal that promotes the dissemination of quality knowledge in all aspects of nursing practice The AHRO Review of Nursing (ARN) is an international, open-access, peer reviewed, scientific journal that seeks to promote the dissemination of q... more
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Quality and safety practices for malaria rapid testing services

World Health Organization WHO (2022) C_WHO
This document is a guide defining requirements for quality and safety for malaria rapid diagnostic testing services to safeguard the quality of the results, the safety of the operators and patients and that of the environment for use by national malaria control programmes, regulators, implementers a... more