This discussion guide is designed to assist individuals and agencies working toward developing trauma-informed approaches to service delivery. It describes how common traumatic experiences are for individuals accessing health and social services, and it provides information to help service providers recognize the adaptations people make to cope with trauma. Trauma awareness is a foundation for developing trauma-informed services, which integrate knowledge about trauma into policies, procedures, and practices. Traumainformed services actively seek to avoid re-traumatization and have been shown to improve client engagement, retention, and outcomes. This guide includes practice examples, suggested resources, and sample questions to stimulate further discussion.