Our Recommendations
- Risk communication and community engagement readiness and response to coronavirus disease (COVID-19): interim guidance, 19 March 2020 (2020)
- Social Stigma associated with COVID-19 (2020)
- Crisis Emergency Risk Communication. Manual (2014)
- Effective Media Communication during Public Health Emergencies. Handbook and Field Guide (2005)
- Rumour has it: a practice guide to working with rumours (2017)
New Publications
- Building Resilient Health Systems to Advance toward Universal Health in the Americas: Lessons from COVID-19 (2023)
- Construir sistemas de salud resilientes para avanzar hacia la salud universal en la Región de las Américas. Enseñanzas de la COVID-19 (2023)
- Risk communication and community engagement: a compendium of case studies in times of COVID-19 (2022)
- WHO COVID-19 policy brief: building trust through risk communication and community engagement, 14 September 2022 (2022)
- Note d’orientation de l’OMS sur la COVID-19 : Instaurer la confiance grâce à la communication sur les risques et à la participation communautaire (2022)
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Risk Communication and Community Engagement (RCCE) is an essential component of your health emergency preparedness and response action plan. This tool is designed to support risk communication, community engagement staff and responders working with national health authorities, and other partners to ...
Introducción El brote diseminado de enfermedad por el coronavirus 2019 (COVID-19) en la provincia de Hubei, en China, y la introducción del virus en la Región de las Américas ponen de relieve la urgente necesidad de una comunicación clara, honesta, concisa y coherente.
La comunicación de rie...
Временное руководство
19 марта 2020 г.
В отсутствие надлежащего планирования и эффективного управления массовые мероприятия в силу значительного числа людей могу...
Volunteers are impacted by COVID-19 like everyone else worldwide. They worry about being stigmatized by family and community members, fear contracting the virus, having to be in isolation or quarantine, losing colleagues etc. Volunteers may also be affected by witnessing the death of someone they su...
This document, produced by IFRC, UNICEF and WHO, suggests key actions on how people and communities can stay safe and slow down the spread of COVID-19, particularly for contexts where you might have been asked by your local authorities to maintain physical distance or stay home.
Available in: Arabi...
Este documento, produzido pela IFRC, UNICEF e OMS, sugere acções-chave sobre como as pessoas e as comunidades podem permanecer seguras e retardar a propagação da COVID-19, especialmente em contextos em que as autoridades locais possam ter solicitado que se mantenha a distância física ou que se...
A brief guide for those using social media in humanitarian organizations
The guide seeks to address questions about how we can face local communication challenges presented by the pandemic, and how communicators respond effectively to the situation through supporting our communities to cope and to protect themselves. This guide aims to provide insights for a wide range o...
There is an overabundance of information circulating about the new coronavirusdisease(COVID-19), which can make it hard for people to identify which information is reliable and trustworthy. Rumours and misinformation travel fast–especially through social media.This cannot only stop people from ado...
This strategy, produced by IFRC, UNICEF and WHO, provides an overview of RCCE coordination approach and priorities across the different phases of the COVID-19 preparedness and response
Reusing a legacy interactive audio instruction (IAI) program to provide education in a humanitarian crisis is a quick solution and a smart use of previous investments (“Learning in the Time of Ebola”). This article highlights and advises on the issues that relate to adapting and updating previou...
This What Matters? edition focuses on Covid-19 rumours circulating in the Rohingya camps of Cox’s Bazar. It explores some of the more common rumours, discusses sources and formats of information, presents community perspectives about rumours and communication, and suggests approaches to communicat...
This is a short technical brief with important steps and resources on how country programs can track and address rumors around COVID-19 (as needed). The guide includes a number of great resources and links while also sharing nuggets from global, collective thinking around rumors.
Accessed on 21.05.2020
Considering a hotline? This set of tools will help you assess, set up and manage different types of channels to communicate with communities during humanitarian crises.
The purpose of this brief is to provide practical tips for UNICEF country offices, partners and young people themselves on engaging adolescents and youth as part of the COVID-19 preparedness and response. As a first step, we recommend engaging with adolescents and youth to understand what their need...
As information about COVID-19 is rapidly evolving, it can be challenging to navigate and synthesize all of the information. The purpose of this document is to provide a synthesized, indexed reference of accurate, standardized COVID-19 information from trustworthy sources. Information is presented in...
