A key component of epidemic and pandemic preparedness is ensuring systems are in place for real-time information to flow from a trusted source to the people at risk. In the absence of such information rumours can spread rapidly through social media, resulting in an INFODEMIC. EPI-WIN is the WHO Information Network for Epidemics that will provide tailored information to different audiences during a public health event. EPI-WIN seeks to give everyone access to timely, accurate, and easy-to-understand advice and information from trusted sources on public health events and outbreaks: currently the COVID-19 public health emergency.