A WHO Guideline for Emergency Risk Communication (ERC) policy and practice.
Recent public health emergencies, such as the Ebola virus disease outbreak in West Africa (2014–2015), the emergence of the Zika virus syndrome in 2015–2016 and multi-country yellow fever outbreaks in Africa in 2016, h...ave highlighted major challenges and gaps in how risk is communicated during epidemics and other health emergencies. The challenges include the rapid transformation in communications technology, including the near-universal penetration of mobile telephones, the widespread use and increasingly powerful influence of digital media which has had an impact on ‘traditional’ media (newspapers, radio and television), and major changes in how people access and trust health information. Important gaps include considerations of context – the social, economic, political and cultural factors influencing people’s perception of risk and their risk-reduction behaviours.
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Risk Communication and Community Engagement (RCCE) is an essential part of any disease outbreak response. Risk communication in the context of an Ebola outbreak refers to real time exchange of information, opinion and advice between frontline responders and people who are faced with the threat of Eb...ola to their survival, health, economic or social wellbeing. Community engagement refers to mutual partnership between Ebola response teams and individuals or communities in affected areas, whereby community stakeholders have ownership in controlling the spread of the outbreak.
It is intended to be used to guide RCCE work which is central to stopping the outbreak and preventing its further amplification. Unlike other areas of response, RCCE draws heavily on volunteers, frontline personnel and on people without prior training in this area. As such, the document provides basic background information, scopes the socio-economic and cultural aspects (that are known at the time of publication), and provides the latest evidence-based advice and approaches
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This Guide provides practical guidance for governments regarding how to effectively communicate with communities during the recovery phase following an emergency. It explains how to identify communication needs, and presents “best fit” communication methods and strategies to deploy to support Di...saster Recovery Frameworks (DRF) and recovery strategies.
The Guide is divided into six sections, as follows:
SECTION 1 Good Practice Principles for Effective Communication
SECTION 2 Barriers to Effective Communication
SECTION 3 How to Identify Communication Needs during Recovery
SECTION 4 Communication Methods for Recovery Planning and Operations
SECTION 5 Developing a Communication Plan
SECTION 6 Key Take-away Messages
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The school and a community teaching modules are aimed at preventing vector-borne diseases through community participation. Meanwhile, the interactive toolkit is meant to be help raise awareness on health, sanitation and vector control. These materials will help volunteers and practitioners foster di...alogue with communities and ensure that prevention is seen as the primary way of combatting vector-borne diseases
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Each unit builds on the one prior, and they all combine to provide key information for developing an SBCC strategy. It is not essential, however, to work through the I-Kit from start to finish. Users can choose to focus on specific aspects for which they need support in their emergency communication... response. The nine units and corresponding worksheets are outlined in the I-Kit Site Navigator.
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Risk communication is a core public health intervention in any disease outbreak and health emergency. It refers to the real-time exchange of information, advice and opinions between experts, officials and people who face a threat to their wellbeing, to enable informed decision-making and to adopt pr...otective behaviors.
Learning objective: By the end of this course, participants should be able to understand the core principles of risk communication and its application to disease outbreaks and health emergencies.
Course duration: This course consists of an introductory video lecture, presentation slides that can be downloaded and reviewed at your own pace, and instructions for simulation exercises. Course duration may vary. It will take most participants approximately 8 hours to thoroughly complete all components.
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La communication sur les risques est un aspect à part entière des interventions d’urgence. Il s’agit de l’échange en temps réel d’informations, de conseils et d’avis entre les experts, les responsables communautaires, les décideurs politiques et les populations en situation de risque.... Lors d’une épidémie, d’une pandémie, d’une crise humanitaire ou d’une catastrophe naturelle, une communication sur les risques efficace permet aux populations les plus exposées de comprendre les comportements à adopter pour se protéger. Ainsi, les autorités et les experts peuvent être à l’écoute des inquiétudes et des besoins, chercher à y répondre et faire en sorte que leurs conseils soient pertinents, fiables et recevables
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Ce document a été élaboré par le Programme des urgences sanitaires de l'Organisation mondiale de la santé comme ressource pour la réponse à la flambée du virus d'Ebola (Ebola) en République démocratique du Congo en mai 2018.
Ce document est destiné à guider le travail de communication d...es risques et d'engagement communautaire (CREC) qui est essentiel pour stopper la flambée et prévenir son amplification. Contrairement à d'autres domaines d'intervention, la CREC fait largement appel aux bénévoles, au personnel de première ligne et aux personnes qui n'ont pas reçu de formation préalable dans ce domaine. En tant que tel, le document fournit des informations de base, couvre les aspects socio-économiques et culturels (qui sont connus au moment de la publication), et fournit les derniers conseils et approches fondés sur des données probantes basés sur les Directives de l'OMS : Communiquer les risques dans les situations d'urgence en santé publique, 2018.
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This I-Kit provides essential information and tools for responding to an outbreak using an SBCC approach. It presents a series of nine units, each accompanied by exercise worksheets to help link the SBCC theory to practice.
The worksheets in each section are typically followed by a completed exam...ple. The completed examples will likely include information about an emergency that, during an actual event, might not be immediately available. This was done to illustrate the full range of information to inform a strategic communication response.
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Risk Communication and Community Engagement (RCCE) is an essential component of your health emergency preparedness and response action plan. This tool is designed to support risk communication, community engagement staff and responders working with national health authorities, and other partners to ...develop, implement and monitor an effective action plan for communicating effectively with the public, engaging with communities, local partners and other stakeholders to help prepare and protect individuals, families and the public’s health during early response to COVID-19.
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A brief guide for those using social media in humanitarian organizations
Several members of the Communicating with Disaster Affected Communities (CDAC) Network have recognised the need to work with rumours in their missions to prevent the loss of lives and alleviate suffering. Notably, Internews with their pioneering inter-agency model, the World Health Organisation and ...United Nations Office for the Coordination of Humanitarian Affairs have made considerable efforts to innovate in this area and engage other humanitarian actors on the issue.
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Plusieurs membres du réseau CDAC (Communicating with Disaster Affected Communities, Communication avec les communautés sinistrées) ont reconnu le besoin de gérer les rumeurs durant leurs missions afin de prévenir la perte de vies et d’alléger les souffrances. En particulier, Internews avec l...eur modèle pionnier inter-agence, l'Organisation Mondiale de la Santé et le Bureau des Nations Unies pour la Coordination des Affaires Humanitaires ont fait des efforts considérables pour innover dans ce domaine et engager d'autres acteurs humanitaires à faire face à ce problème.
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Informed, engaged and empowered communities are the bedrock for the arrival of new vaccines, treatments and tests that will be introduced to reduce the spread of COVID-19 and save lives
The following 10 steps are well established risk communication and community engagement (RCCE) principles that ...have proven their power. Together, they put communities at the heart of the roll-out of new vaccines, treatments and tests, and promote trust – the critical ingredient for all community action.
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Leading disease outbreak experts have come together to show gamers everywhere how to spot and stop a pandemic. The popular simulation Plague Inc: The Cure not only transports players into a global public health outbreak similar to the COVID-19 pandemic, but a new feature also provides expert comment...ary comparing decisions made by gamers to real-life scenarios.
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The Interim Guidance for Risk Communication and Community Engagement (RCCE) outlines recommendations, considerations and methods to raise awareness, manage risk perception, maintain trust and proactively support people at risk to make informed decisions to protect themselves and others from monkeypo...x. The guidance includes recommendations on identifying and communicating with affected populations and key audiences and avoiding stigma in communications outreach. It also includes key messages about symptoms of monkeypox, transmission, prevention measures, and communicating about uncertainty. This document also provides RCCE guidance for managers and planners of gatherings and events, where close physical contact may create an environment conducive for the transmission of monkeypox. Additionally, this document includes a compendium of recommendations for RCCE methods and resources to support the monkeypox response.
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For public health emergencies, risk communication includes the range of communication capacities required through the preparedness, response and recovery phases of a serious public health event to encourage informed decision making, positive behaviour change and the maintenance of trust.
Risk commu...nication used to be viewed primarily as the dissemination of information to the public about health risks and events, such as outbreaks of disease and instructions on how to change behaviour to mitigate those risks. Thinking on this has now evolved dramatically as social science evidence and new communication and media technologies and practices have evolved in the 21st century.
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Technical document, update 2021