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Service Delivery - Chapter 6

World Health Organization (WHO) World Health Organization (WHO) (2020) C_WHO
Consolidated guidelines on the use of antiretroviral drugs for treating and preventing HIV infection Accessed: 26.02.2020
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Delivery of cardiology services in Africa during the COVID-19 pandemic: what should we expect after this pandemic?

Nganou-Gnindjio, C.N.; Temgoua, M.N.; Kuate, L.M. et al. (2021) CC
Background: COVID-19 is a global public health crisis that affects all sectors; studying the impact of this pandemic on the delivery of cardiology services in Africa is crucial as COVID-19-related cardiovascular complications may worsen the CVD burden in this already highly affected and resource-lim... more
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Differentiated service delivery for Adolescents and young people living with HIV: A situational analysis in South Africa

L. Ndlovu; A. Ronan; T. Ngoato; et al. PATA; IAS; ITPC; et al. (2019) C2
Accessed: 27.10.2019
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Alternate Education Service Delivery COVID-19 Emergency Response Plan

Ministry of Education; Government of Afghanistan (2020) C2
COVID-19 pandemic has become one of the biggest hindering threats to education service delivery worldwide which requires innovative solutions to overcome this situation and deliver education services to children. This pandemic has put the country in an emergency state compiled with the ongoing confl... more
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Kenya Endline Service Delivery Point Survey 2014

Measurement, Learning & Evaluation of the Kenya Urban Reproductive Health Initiative (Tupange), et al. (2015) C1
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Service Standards and Service Delivery Standards for the Health Sector

Republic of Uganda, Ministry of Health (2016) C1
The Ministry of Health has developed the first version of the Service Standards and Service Delivery Standards for the health sector in Uganda. The main objective is to provide a common understanding of what is expected by the public, service users and service providers in ensuring provision of cons... more
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Facility Delivery and Postnatal Care Services Use among Mothers Who Attended Four or More Antenatal Care Visits in Ethiopia: Further Analysis of the 2016 Demographic and Health Survey

Abeje Fekadu, G. F. Ambaw Getahun; and S. Ayenalam Kidanie (2018) CC
Demographic and Health Surveys, Working Paper
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Strengthening NCD service delivery through UHC benefit package

World Health Organization WHO (2021) C_WHO
Technical Meeting Report, 14-15 July 2020, Geneva
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Hearing aid service delivery approaches for low- and middle-income settings

World Health Organization WHO (2023) C_WHO
One of the main limitations to accessing hearing aids is the lack of diagnostic and rehabilitative services, especially at primary and secondary levels of care. This is due to the small number of specialists in ear and hearing care, and to their poor territorial distribution which is more evident in... more
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Lessons from service delivery: The nuts and bolts of providing adolescent peer support in low-resource settings

D. Mark; R. Lovich; D. Walker; et al. World ; Unicef; PATA; EDC (Education Development Center); et al. (2019) C2
Accessed: 27.10.2019
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Operational Plan Essential Service Delivery July 2011-June 2016

Ministry of Health and Family Welfare Government of the People's Republic of Bangladesh (2011) C1
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Engaging Men in HIV and AIDS at the Service Delivery Level: A Manual for Service Providers

EngenderHealthThe ACQUIRE Project (2008)
Designed for trainers of health workers, this manual offers skills-building sessions on developing more “male-friendly” health services. Utilizing participatory and experiential activities, the manual examines attitudinal and structural barriers that inhibit men from seeking HIV and AIDS service... more
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Rapid assessment of service delivery for NCDs during the COVID-19 pandemic

World Health Organization WHO (2020) C_WHO
The main finding is that health services have been partially or completely disrupted in many countries. More than half (53%) of the countries surveyed have partially or completely disrupted services for hypertension treatment; 49% for treatment for diabetes and diabetes-related complications; 42% fo... more
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Influence of Service Readiness on Use of Facility Delivery Care: A Study Linking Health Facility Data and Population Data in Haiti

Wang, Wenjuan, Michelle Winner, Clara Burgert, and Josh Colston ICF International (2014) C2
DHS Working Papers No. 114
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Consultation on HIV differentiated service delivery models for specific populations and settings: Pregnant and breastfeeding women, children, adolescents and key populations

World Health Organization (WHO) World Health Organization (WHO) (2016) C_WHO
Meeting report Geneva, 16-18 November 2016
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Namibia: National guidelines on oral health services delivery

Ministry of Health and Social Services (MOHSS) (2010) C1
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Recommendations on the delivery of health services for the prevention and care of sexually transmitted infections
recommended

World Health Organization WHO (2025) C_WHO
These guidelines promote the delivery of people-centred health services for STIs by providing evidence-based recommendations related to decentralization, integration, task sharing and digital health. These recommendations complement existing WHO guidelines for STI testing, treatment and management, ... more
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Updated recommendations on simplified service delivery and diagnostics for hepatitis C infection
recommended

World Health Organization WHO (2022) CC
Policy Brief. 24 June 2022. This policy brief, one of two on the updated hepatitis C (HCV) guidelines, focuses on the new recommendations on simplified service delivery for a public health approach to HCV testing, care and treatment. These recommendations include decentralization, integration and ta... more
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Status of Antiretroviral Therapy Service Delivery in Uganda

Ministry of Health, Uganda (2010) C1
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The Urban Water Supply Guide: service delivery options for low-income communities

Noakes, C.; and R. Franceys Water & Sanitation for the Urban Poor (2014) CC
Providing improved water supply to low-income urban communities is a difficult challenge faced by water utilities throughout Africa and Asia. This guide provides an introduction to available options for serving these communities. The guide draws on sector experience in general, and more particular... more