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WHO interim guidance note: health system response to COVID-19 in the context of internally displaced persons, refugees, migrants and returnees in the Eastern Mediterranean Region : 7 April 2020

World Health Organization WHO (2020) C_WHO

Internally displaced persons (IDPs), refugees, migrants and returnees constitute a sizeable population in the WHO Eastern Mediterranean Region. There were 12 million refugees (half are Palestinians) and 13 million IDPs in the Region as of 2018. These populations are often vul... more

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How to support survivors of gender-based violence when a GBV actor is not available in your area

Inter-Agency Standing Committee (2023) CC

KEY MESSAGES Always talk to a GBV specialist first to understand what GBV services are available in your area. Some services may take the form of hotlines, a mobile app or other remote support. Be aware of any other available services in your area. Identify services provided by humanitarian pa...rtners such as health, psychosocial support, shelter and non-food items. Consider services provided by communities such as mosques/ churches, women’s groups and Disability Service Organizations. Remember your role. Provide a listening ear, free of judgment. Provide accurate, up-to-date information on available services. Let the survivor make their own choices. Know what you can and cannot manage. Even without a GBV actor in your area, there may be other partners, such as a child protection or mental health specialist, who can support survivors that require additional attention and support. Ask the survivor for permission before connecting them to anyone else. Do not force the survivor if s/he says no. Do not proactively identify or seek out GBV survivors. Be available in case someone asks for support. Remember your mandate. All humanitarian practitioners are mandated to provide non-judgmental and non-discriminatory support to people in need regardless of: gender, sexual orientation, gender identity, marital status, disability status, age, ethnicity/tribe/race/religion, who perpetrated/committed violence, and the situation in which violence was committed. Use a survivor-centered approach by practicing: Respect: all actions you take are guided by respect for the survivor’s choices, wishes, rights and dignity. Safety: the safety of the survivor is the number one priority. Confidentiality: people have the right to choose to whom they will or will not tell their story. Maintaining confidentiality means not sharing any information to anyone. Non-discrimination: providing equal and fair treatment to anyone in need of support. If health services exist, always provide information on what is available. Share what you know, and most importantly explain what you do not. Let the survivor decide if s/he wants to access them. Receiving quality medical care within 72 hours can prevent transmission of sexually transmitted infections (STIs), and within 120 hours can prevent unwanted pregnancy. Provide the opportunity for people with disabilities to communicate to you without the presence of their caregiver, if wished and does not endanger or create tension in that relationship. If a man or boy is raped it does not mean he is gay or bisexual. Gender-based violence is based on power, not someone’s sexuality. Sexual and gender minorities are often at increased risk of harm and violence due to their sexual orientation and/or gender identity. Actively listen and seek to support all survivors. Anyone can commit an act of gender-based violence including a spouse, intimate partner, family member, caregiver, in-law, stranger, parent or someone who is exchanging money or goods for a sexual act. Anyone can be a survivor of gender-based violence – this includes, but isn’t limited to, people who are married, elderly individuals or people who engage in sex work. Protect the identity and safety of a survivor. Do not write down, take pictures or verbally share any personal/identifying information about a survivor or their experience, including with your supervisor. Put phones and computers away to avoid concern that a survivor’s voice is being recorded. Personal/identifying information includes the survivor’s name, perpetrator(s) name, date of birth, registration number, home address, work address, location where their children go to school, the exact time and place the incident took place etc. Share general, non-identifying information To your team or sector partners in an effort to make your program safer. To your support network when seeking self-care and encouragement. more

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Guidelines for the Implementation of the SHA 2011 Framework for Accounting Health Care Financing

Organisation for Economic Co-operation and Development (OECD) and World Health Organization (WHO) Organisation for Economic Co-operation and Development (OECD) and World Health Organization (WHO) (2014) CC

The accounting framework for health care financing is a key component of A System of Health Accounts 2011, published by OECD, Eurostat and WHO in October 2011.1 The framework makes health accounts more adaptable to rapidly evolving health financing systems, further enhances crosscountry comparabilit... more

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National Guidelines for Quality Improvement of HIV and AIDS Services

Ministry of Health and Social Welfare, National AIDS Control Programme, Tanzania (2010) C1

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Quality of Prevention of Mother to Child Transmission (PMTCT) of HIV Services in Public Hospitals of Hadiya Zone, Southern Ethiopia

B. B. Bachore; F. Tafese; F. Gebissa; et al. Health Systems and Policy Research; iMedPub (2018) C2

2018 Vol.5 No.2:73 DOI: 10.21767/2254-9137.100092 Health Systems and Policy Research ISSN 2254-9137

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Assessment of the National Quality Management Systems Used to Monitor and Improve Quality in Health Service Provision in Hospitals and Health Centres in Namibia

Ministry of Health and Social Services (MOHSS) (2014) C1

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Improving the quality of health services: tools and resources

World Health Organization WHO (2019) C_WHO

This compendium collates current tools and resources on quality improvement developed by the WHO Service Delivery and Safety Department and provides examples of how the tools and resources have been applied in country settings. The target audience for this document are ministries of health, facility... more

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APCA Standards for Providing Quality Palliative Care Across Africa

African Palliative Care Association (2018) CC

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Definition of skilled health personnel providing care during childbirth: the 2018 joint statement

World Health Organization WHO, UNFPA, UNICEF, ICM, ICN, FIGO and IPA (2018) C_WHO

This statement presents the 2018 definition of skilled health personnel providing care during childbirth (also widely known as a “skilled birth attendants” or SBAs). It results from the recent review and revision of the 2004 joint statement by WHO, FIGO and ICM – Making pregnancy safe: the cri... more

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My Patient Safety and Quality Care Checklist

Alfred Health Victoria State Government, Australia (2012) CC

This Checklist has been designed by Alfred Health for clinical staff to prompt them about patient safety and quality care responsibilities, helping them to speak confidently about their patient safety and quality care responsibilities.

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Utilization of patient navigation model in eliminating the speed bumps to quality healthcare delivery in Nigeria: A theoretical perspective

Onalu, C.; et al. (2020) CC

Journal of Social Work in Developing Societies 13 Vol. 2(1): 13-25 , June 2020

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Understanding the Lives of Caregivers of Children with Cerebral Palsy in Rural Bangladesh: Use of Mixed Methods

Maria A Zuurmond, Ilias Mahmud, Sarah Polack, Jenny Evans Disability, CBR & Inclusive Development Journal (DCIDJ) (2015) CC

This study aims to explore the impact on the lives of caregivers of children with cerebral palsy.

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Minimum Standards on Duty of Care in the Context of COVID-19
recommended

Inter-Agency Standing Committee IASC (2020) CC

Focusing on preventing and mitigating COVID-19 related risks, the standards aim to protect the health and safety of personnel, while ensuring that organizations continue to deliver on their mandates. Attention is paid to non-discrimination and ensuring that all personnel, regardless of nationality o... more

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Assessing Facility Capacity, Costs of Care, and Patient Perspectives. Health Service Provision in Zambia

Institute for Health Metrics and Evaluation (IHME); University of Zambia (2014) CC

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WPA guidance on steps, obstacles and mistakes to avoid in the implementation of community mental health care

Thornicroft G, Alem A, Antunes Dos Santos R, et al. (2010) CC

World Psychiatry. 2010 Jun;9(2):67-77. The main recommendations are presented in relation to: the need for coordinated policies, plans and programmes, the requirement to scale up services for whole populations, the importance of promoting community awareness about mental illness to increase levels ... more

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Successful Community Nutrition Programming: Lessons from Kenya , Tanzania, and Uganda

LINKAGES, L., Regional Centre for Quality of Health Care, R. and United Nations Children's Fund , U. (2002) CC

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Mauritius National Action Plan on Antimicrobial Resistance 2017-2021

Ministry of Health and Quality of Life Mauritius (2017) C2

Antimicrobial resistance has become a serious public health threat for effective treatment of an ever increasing range of infections caused by bacteria, parasites, viruses and fungi. When infections can no longer be treated by first-line antibiotics, other antibiotics must be used, which are both mo... more

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Position statement for adult and paediatric spirometry in South Africa: 2022 update

Maree, D.M.; Swanepoel, R.A.; Swart, F. et al. African Journal of Thoracic and Critical Care Medicine (2022) CC

Spirometry is required as part of the comprehensive evaluation of both adult and paediatric individuals with suspected or confirmed respiratory diseases and occupational assessments. It is used in the categorisation of impairment, grading of severity, assessment of potential progression and response... more

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Standard Operating Procedures (SOPs) for (JDW/NRH)

Quality Assurance and Standardization Division (QASD) Ministry of Health Bhutan (2011) CC

This standard Operating procedure (SOP) for JDWNRH is intended to describe and address various important areas like admission procedure, on call process of the doctors, interdepartmental consultation, patient discharge process and verity of other areas which was so far solely based on verbal i... more

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Position statement on endoscopic lung volume reduction in South Africa: 2022 update

Koegelenberg, C.F.; Van Zyl-Smit, R.N.; Dheda, K. et al. African Journal of Thoracic and Critical Care Medicine (2022) CC

The article from the African Journal of Thoracic and Critical Care Medicine provides updated guidelines on endoscopic lung volume reduction (ELVR) for treating advanced emphysema, a severe form of chronic obstructive pulmonary disease (COPD), which is prevalent in South Africa and other low- and mid... more

Minimum Standards on Duty of Care in the Context of COVID-19 recommended

Minimum Standards on Duty of Care in the Context of COVID-19
recommended