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A Communication Skills Manual. (ZEDAP Training Modules)

Laver, Sue Ministry of Health, Zimbabwe; ZEDAP (1987) C1
The Ministry of Health, through the Zimbabwe Essential Drugs Action Programme, has produced this module for use by primary health care workers in Zimbabwe. The module aims to provide the minimum necessary knowledge for a nurse at a primary care unit. This material may also be used for the training o... more
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Communicating with health workers aboutCOVID-19 vaccination

World Health Organization WHO, Regional Office of Europe (2021) CC
This training module is designed to equip HWs with knowledge and communication skills to build their confidence and support them in their ability to promote acceptance of COVID-19 vaccination among other HWs.
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Communicating with caregivers about the Human Papillomavirus vaccination

World Health Organisation (WHO) (2023) C_WHO
This training module is designed to equip health workers (HWs) with knowledge, skills, confidence and resources to help them in their role to recommend the Human Papillomavirus (HPV) vaccine.
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Brief sexuality-related communication: Recommendations for a public health approach

Tamara Adrián-Hernandez,Elham Atalla, George Ayala et al. World Health Organization (WHO) (2015)
This guideline provides health policy-makers and decision-makers in health professional training institutions with advice on the rationale for health-care providers’ use of counselling skills to address sexual health concerns in a primary health care setting
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Regional Action Framework on Communication for Health: A vision for using communication to improve public health in the Western Pacific Region

World Health Organization WHO (2024) C_WHO
Strategic communication is at the heart of public health and more important than ever in the digital age. Using communication strategically requires expertise, skills and resources to plan, implement and evaluate interventions that encourage governments to implement policies that improve people’s ... more
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Caregiver skills training for families of children with developmental delays or disabilities - Introduction

World Health Organization WHO (2022) C_WHO
This is the first part of a five-part package that provides guidance on caregiver skills training for families of children aged 2–9 years with developmental delays or disabilities. The Caregiver skills training for families of children with developmental delays or disabilities (CST) aims to pro... more
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WHO competency framework, risk communication and community engagement

World Health Organization WHO (2024) C_WHO
The risk communication and community engagement (RCCE) competency framework is a resource that details the essential behaviours and activities necessary for effective communication and engagement with communities before, during and after public health emergencies. The purpose of this framework is to... more
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Person-centred communication for female genital mutilation prevention: a facilitator’s guide for training health-care providers

World Health Organization WHO (2022) C_WHO
Evidence shows that FGM can cause several physical, mental and sexual health complications in girls and women, and in newborns. Health-care providers play an important role in supporting girls and women living with FGM, and improving their health and well-being. They are in a unique position to infl... more
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WHO eLearning Caregiver Skills Training for Families of Children with Developmental Delays or Disabilities
recommended

Open WHO; World Health Organization WHO (2022) C_WHO
These easy to use e-learning modules will teach you different strategies to use at home with your child. This course focuses on supporting you on how to use everyday play and home activities as opportunities for learning and development. Specifically, how to support your child to improve their commu... more
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Training community healthcare workers on the use of information and communication technologies: a randomised controlled trial of traditional versus blended learning in Malawi, Africa

Nikolaos Mastellos, Tammy Tran, Kanika Dharmayat et al. BMC Medical Education (2018) CC
Despite the increasing uptake of information and communication technologies (ICT) within healthcare services across developing countries, community healthcare workers (CHWs) have limited knowledge to fully utilise computerised clinical systems and mobile apps. The ‘Introduction to Information and ... more
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Counseling for Effective Use of Family Planning - Part II

EngenderHealthThe ACQUIRE Project (2008)
Building communication and counseling skills
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Essential care and practice mhGAP Training of Health-care Providers. Training manual and supporting material

World Health Organization (WHO) (2015) C_WHO
Key messages include Effective communication skills should be used for everyone seeking health care, including people with MNS conditions and their carers; Effective communication skills enable health-care providers to build rapport and trust with people as well as enabling health-care providers to... more
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Kurikulum Peningkatan Kapasitas Petugas Teknis dalam Keterampilan Penggunaan Radio Komunikasi

Ministry of Health Republic of Indonesia (2017) C1
Curriculum of Capacity Building for Technical Officers in Skill-Improvement in Using Communication Radio Access : 29.4.2017
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Module: Essential care and practice

World Health Organization WHO (2015) C_WHO
Overview Learning objectives • Name the general principles of essential care and practice. • Name management principles of priority MNS conditions. • Use effective communication skills in interactions with people with MNS conditions. • Perform assessments for priority MNS conditions. ... more
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Psychological First Aid Training Manual for Child Practitioners
recommended

Save the Children Denmark (2017) C1
The training manual consists of: (i) Tools for communication, reassurance and comfort for staff working directly with distressed children; (ii) Advice and guidance for staff working with parents and primary care-givers; (iii) Suggestions for ways to support a distressed child. It provides a non-i... more
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Module: Depression

World Health Organization WHO (2017) C_WHO
Overview Learning objectives • Promote respect and dignity for people with depression. • Recognize common symptoms of depression. • Know the assessment principles of depression. • Know the management principles of depression. • Perform an assessment for depression. • Use effective... more
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Module: Psychoses

World Health Organization WHO (2015) C_WHO
Overview Learning objectives • Promote respect and dignity for people with psychoses. • Name common presentations of psychoses. • Name assessment principles of psychoses. • Name management principles of psychoses. • Perform an assessment for psychoses. • Use effective communicatio... more
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The Role of Empathy in Health and Social Care Professionals - Review

Moudatsou, M.; A. Stavropoulou, A. Philalidis, et al. Healthcare Journal (2020) CC
Healthcare 2020, 8(1), 26; https://doi.org/10.3390/healthcare8010026 The current article is an integrative and analytical literature review on the concept and meaning of empathy in health and social care professionals. Empathy, i.e., the ability to understand the perso... more
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Patient Dialogue - A practical illustration of the elicit-provide-elicit method

European Centers for Disease Control and Prevention ECDC (2019) C2
The method, entitled “elicit-provide-elicit”, is a patient centred method which is adaptable to a range of clinical situations. Recent clinical trials show that the introduction of advanced communication skills based on this method in general practice allows primary care physicians to prescribe... more
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Module: Other significant mental health complaints

WHO WHO (2015) C_WHO
Overview Learning objectives • Promote respect and dignity for people with other significant mental health complaints. • Know the common presentation of other significant mental health complaints. • Know the assessment principles of other significant mental health complaints. • Know the... more